Order Terms, Customer Credit, Cancellation and Refund Policy

1. Definitions and Acceptance

1.1 "GBrands Moto Gears", "the Company", "we" and "us" refer to GBrands Moto Gears. "Customer" and "you" refer to the person placing an Order.

1.2 "Order" means a request to purchase products through the Company's website. "Down Payment" means the initial payment that reserves an Order. "Customer Credit" means a monetary balance recorded in a Customer's account, as described in Section 5.

1.3 By placing an Order, you confirm that you have read, understood and agreed to this Policy and to the Order summary presented before payment. This acknowledgment does not waive any right or remedy that cannot be waived under Philippine law.

2. Account Registration and Email Verification

2.1 Every Order requires a registered account with a verified email address. Guest checkout is not available.

2.2 Your verified email address is used for Order confirmations, payment reminders, cancellation notices, Customer Credit records and other important communications. We also record your mobile number, which is not separately verified.

2.3 Email verification confirms access to the email account. It does not establish your identity or guarantee completion of a purchase.

2.4 You are responsible for providing accurate information and maintaining access to your registered email. Please notify us promptly if you lose access to your email or suspect unauthorized use of your account.

3. Reservation and Down Payment

3.1 A minimum Down Payment of five percent (5%) of the Order total is required. You may pay a higher amount or the full price.

3.2 An Order is confirmed only when our authorized staff verify a qualifying Down Payment. Submitting an Order or entering a payment reference does not constitute confirmation.

3.3 When you place an Order, the items in it are held for you. For GCash or bank transfer they are held while our staff verify your payment reference, and an Order cannot be placed without one. For store payment they are held for up to twenty-four (24) hours while you pay at the branch. Once our staff verify a Down Payment, the items stay reserved for you until the Order is paid in full, cancelled or completed, and, where applicable, are ordered from our suppliers. If a corrected payment reference is not received within twelve (12) hours of a rejection, or is also rejected, or store payment is not received and verified within twenty-four (24) hours, the Order is cancelled automatically and the items are released.

3.4 Items that we order from our suppliers usually arrive 2 to 5 days after the PASABUY campaign closes. This is an estimate, not a guarantee, and depends on our suppliers.

4. Payment Methods and Deadlines

4.1 Store payment. You must pay at your chosen branch within twenty-four (24) hours of submitting the Order. If payment is not received and verified in store within that period, the Order is cancelled automatically and the reserved stock is released. If, within that period, you switch to GCash or bank transfer by entering a payment reference ID, Section 4.2 applies to your Order instead.

4.2 GCash or bank transfer. Pay first, then enter your payment reference ID when you place the Order. An Order paid by GCash or bank transfer cannot be placed without a reference ID. Our staff verify the payment manually, and the Order is not cancelled automatically while it waits for verification. If our staff reject the reference ID, you have twelve (12) hours to submit one corrected reference ID, during which the items stay held. If you do not, or the corrected reference ID is also rejected, the Order is cancelled and the items are released.

4.3 Balance. The remaining balance must be paid within fifteen (15) calendar days from the date and time your Down Payment is verified by our staff. The exact deadline is shown on your Order page and in our emails. No extension or grace period applies.

4.4 If you submit a balance payment reference before the deadline, automatic cancellation is suspended until our staff verify or reject it. If the reference is rejected after the deadline has passed, the Order is cancelled.

4.5 If you have paid by GCash or bank transfer but we are unable to place your Order, for example because an item is no longer available or the deal has closed, we will refund your payment in full under Section 12. If you do not hear from us, please contact Customer Service with your payment reference ID.

5. Cancellation, Missed Deadlines and Customer Credit

5.1 If you cancel an Order, or do not pay the balance by the deadline, your Down Payment of five percent (5%) of the Order total, as calculated at submission, is automatically converted into Customer Credit.

5.2 The five percent (5%) is taken first from any Customer Credit you applied to the Order, and then from cash. Any amount you have paid in excess of that five percent (5%) is returned as follows: Customer Credit you applied is returned to your Customer Credit balance, and cash is refunded in accordance with Section 12.

5.3 Customer Credit is linked to your account and verified email address. Each credit is recorded in a ledger showing the original Order, the amount, the issue date, every use, and the remaining balance.

5.4 Customer Credit does not expire.

5.5 Customer Credit may be applied only on the Company's website, toward any later purchase, whether regular or PASABUY, in respect of the Down Payment or the total. If your purchase exceeds your available credit, you pay the difference. If it is lower, the unused balance remains available. Customer Credit applied to an Order is held while the Order is active. If the Order is cancelled before any Down Payment is confirmed, the credit is returned to your balance in full. Where Customer Credit covers the full Down Payment, the Order is confirmed immediately.

5.6 Customer Credit is non-transferable and is not redeemable for cash, except where a refund is required by law or approved by the Company.

5.7 We maintain reasonable safeguards against duplicate redemption and unauthorized changes. The Company may adjust, convert to a refund, or cancel a credit where warranted, and each action is recorded together with its reason.

5.8 Nothing in this Section limits any refund or remedy to which you are entitled by law.

6. Products That Cannot Be Supplied

6.1 If we are unable to supply an ordered product, we will notify you. The Company does not offer substitute products.

6.2 In that case, no conversion to Customer Credit applies.

6.3 Where other products remain in your Order, amounts already paid are applied to them and your balance is recalculated. Any excess is refunded in accordance with Section 12.

6.4 Where no products remain, or you no longer wish to proceed with the remaining products, you will receive a full refund.

7. Delivery

7.1 The delivery fee is quoted separately once your Order is ready. It does not form part of the product balance and does not affect the fifteen-day payment deadline.

7.2 After accepting the quotation, you pay the delivery fee by GCash or bank transfer before dispatch.

7.3 If you do not accept the quotation within fourteen (14) days, your Order is changed to pickup at a default branch.

8. Uncollected Orders

8.1 For fully paid Orders awaiting pickup, we send reminders on days 3, 7 and 14, and contact you on day 30, counted from the date the Order is ready.

8.2 If the Order remains uncollected on day 60, the Company may cancel it. The five percent (5%) Down Payment is then converted into Customer Credit under Section 5, and any additional amount paid is refunded.

9. Official Receipts and Payment Records

9.1 Your Order page and our emails show your payment history and balance. Our official receipt is issued when you collect your items, or sent together with your shipped items.

10. Prices and Campaigns

10.1 PASABUY prices apply only during the campaign period shown. A closed campaign cannot accept new Orders.

10.2 The prices on your Order are fixed at the time the Order is placed.

11. Defective, Incorrect or Non-Conforming Products

11.1 Nothing in this Policy removes your rights and remedies under the Consumer Act of the Philippines, the Internet Transactions Act, applicable warranties, or other relevant laws.

11.2 If you believe a product is defective, incorrect or different from its description, please contact Customer Service with your Order reference, a description of the concern, and clear photographs or video. This information is needed so that we can investigate and coordinate with our supplier. Please allow reasonable time for this process. We will keep you informed.

11.3 Where a manufacturing defect, an incorrect item or a non-conforming item is established, we will issue a refund.

11.4 To be eligible, the item must be returned in good condition: unused, unwashed, with tags attached, and free from scratches or physical damage caused by the Customer's handling. This requirement does not apply to the defect or non-conformity itself.

12. Refunds

12.1 Where a refund is due, we will confirm the amount and the method of payment with you. Refunds are processed within three (3) to fourteen (14) working days following approval of the refund, to the GCash or bank account you used or provide.

12.2 Any deduction must have a lawful basis and will be explained to you.

13. Customer Service and Complaints

13.1 For questions about cancellations, deadlines, Customer Credit, refunds or complaints, please contact the Official Customer Service of GBrands Moto Gears:

Phone: +63 936 328 4640

Email: contact@gbrandsmotogears.com

Hours: Daily, 8:00 am to 8:00 pm

13.2 We maintain an internal complaint-handling process and will respond in accordance with applicable requirements.